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Customer Support
Frequency Ask Questions (Windows NT FAQ)

1. How do I get support?

a. See online manual http://www.siamasp.com/customer.htm

b. Fill out this form http://www.siamasp.com/support.htm

2. Are there any setup fees? 

No, there are no setup fees involved with account setup.

3. How can I register/transfer my domain?

You can register your domain by going to http://www.siaminet.com/cgi-bin/reg_system2.cgi. The default technical information
that is entered for your domain will point it correctly to the Siam ASP servers.

To transfer your domain you will need to change the following information:
Primary Hostname: NS1.USLIVE.NET
Primary IP Address: 63.102.200.4
Secondary Hostname: NS2.USLIVE.NET
Secondary IP Address: 63.102.204.132

4. When I get an account with you will http://mydomain.com and http://www.mydomain.com point to my site?

Yes, you can access your site with or without the www.

5. How can you offer such low prices?

We only charge people for the services they use. Some other
hosting companies give you more space or bandwidth than you
would ever need, and they charge you for all of it, regardless of if
you use it. Our packages are smaller so you don't have to buy a
big package you will not use. 

6. How long does a new domain take?

Up to 2 working days. You will know when your site was approved by
typing the URL and the site works. We only contact you if there is a
problem with the name.

7. Why was my site deleted?

Spam , Adult , Hacking and Credit card fraud are deleted with no warning.

8. What are your name servers? 

Primary Hostname: NS1.USLIVE.NET
Primary IP Address: 63.102.200.4
Secondary Hostname: NS2.USLIVE.NET
Secondary IP Address: 63.102.204.132



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