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Customer Support
Frequency Ask Questions

1. How do I get support?

a. See online manual http://www.siamasp.com/customer.htm

b. Fill out this form http://www.siamasp.com/support.htm

2. Are there any setup fees? 

No, there are no setup fees involved with account setup.

3. How can I register/transfer my domain?

You can register your domain by going to http://www.siaminet.com/cgi-bin/reg_system2.cgi. The default technical information
that is entered for your domain will point it correctly to the Siam ASP servers.

To transfer your domain you will need to change the following information:
Primary Hostname: NS1.WEBHOSTSIAM.COM
Primary IP Address: 206.28.234.119
Secondary Hostname: NS2.WEBHOSTSIAM.COM
Secondary IP Address: 216.12.209.132

4. When I get an account with you will http://mydomain.com and http://www.mydomain.com point to my site?

Yes, you can access your site with or without the www.

5. How can you offer such low prices?

We only charge people for the services they use. Some other
hosting companies give you more space or bandwidth than you
would ever need, and they charge you for all of it, regardless of if
you use it. Our packages are smaller so you don't have to buy a
big package you will not use. 

6. How long does a new domain take?

Up to 2 working days. You will know when your site was approved by
typing the URL and the site works. We only contact you if there is a
problem with the name.

7. Why was my site deleted?

Spam , Adult , Hacking and Credit card fraud are deleted with no warning.

8. How can I see my site statistics?

You can see your site statistics at http://www.yourdomain.com/statsreport

9. How to check my email using the web browser?

You can send and receive your email at http://www.yourdomain.com:8383

10. How to send email messages using an ASP environment?

You can use our AspEmail component to send email messages. Please click here to see the manual.

11. How to upload files with a browser using an ASP environment?

You can use our AspUpload component to upload files. Please click here to see the manual.



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